Consumer Laws

Consumer Laws

Consumer laws in India protect the rights of consumers while ensuring businesses operate fairly and ethically, with a goal to promote a balanced marketplace where consumer rights are respected and businesses act responsibly.

Our services in this segment concentrate on compliance with consumer protection regulations, representing clients in disputes, handling issues like product liability, misleading advertising and unfair contract terms. Our firm provides extensive services under consumer laws:

Our firm provides extensive services under consumer laws:

• Consumer Complaints:
  • Advising consumers on their rights under the CPA.
  • Drafting and filing consumer complaints before consumer forums (District Consumer Forum, State Consumer Commission, National Consumer Disputes Redressal Commission).
  • Representing consumers in consumer disputes.
  • Representing businesses in consumer complaints filed against them.
• Product Liability:
  • Advising businesses on product liability issues, including product safety and recalls.
  • Representing businesses in product liability claims.
• Unfair Trade Practices:
  • Advising businesses on compliance with the provisions of the CPA related to unfair trade practices (e.g., false advertising, misleading representations).
  • Representing businesses in investigations and enforcement actions related to unfair trade practices.
• Other Relevant Services:
  • E-commerce: Advising on the rights and obligations of consumers and businesses in e-commerce transactions, including online sales, refunds, and returns.
  • Telemarketing: Advising on compliance with regulations related to telemarketing and unsolicited commercial communications.
  • Data Protection: Advising on the protection of consumer data under relevant laws, including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.
  • Policy Advocacy:
    • Representing clients before government agencies and policymakers on consumer protection issues.
    • Participating in public consultations and submitting comments on proposed regulations.